Policies and Procedures
If you are
unable to find the answer to your question, please call us at 1-800-535-7573.
Order OnLine or Call toll free 1-800-535-7573 10:00 am to 5:00 pm -- Pacific Time -- Monday through Friday. You
may FAX us your order at 909-803-9301 or Email firstname.lastname@example.org. Minimum wholesale order is
$50. The order will be processed at retail prices if less than $50 per order. Prices
are subject to change without notice.
SHIPPING & HANDLING PROCESSING FEE - Orders are shipped by UPS
usually within 24 hours of receipt of order, excluding weekends and
ground typically takes 4 ~ 6 working days to arrive, holidays & weekends excluded.
Expedited shipping is also available through UPS for next day air , 2nd
day air and three day select. Additional handling processing fee is
$4.50 on all orders. Shipping costs vary depending on weight of
OnLine order payment may be made by Visa, MasterCard, AmEx, or Discover.
Telephone or mail order sales may be made by credit card or prepaid with check or money
order. Orders requesting C.O.D. delivery must have a prior active account with us and an
approval from our credit department. No C.O.D. orders will be accepted for
internet sales. There is a $22 NSF fee for any returned/bad check.
- Jukado International, LLC. will not accept returns without prior authorization. Please
call us at 1-800-535-7573. All returns must
be accompanied by an authorized RMA number (Return Merchandise Authorization).
This applies to defective merchandise, exchanging sizes, exchanging models etc.
New merchandise never washed, worn or soiled may be returned for refund (exclude shipping fee), exchange or in
house credit within 21 days of purchase. If more than 21 days but less than 60
days, there is a 10% restocking fee, 20% for 61 - 90 days. After 90 days no
returns will be accepted. Please note that customer is responsible for all
returns, exchanged or defective replacement in-bound and out-bound shipping charges to
and from Jukado International, LLC.
The manufacturer's recommended method for washing a uniform is cold or warm
water & line dry. Using bleach is not recommended and will void the
warranty. Detergents with bleach additive such as Tide or Cheer do a
good job of whitening and cleaning without the risks of bleach. For heavy weight JUKA uniforms (14 oz. and 12 oz.), please be advised that there is a potential normal shrinkage of up to 1.5" in length shortage after wash/dryer due to 100% cotton material.
Merchandise is covered for a period of 90 days from receipt against defect in
material or workmanship. Please call 1-800-535-7573 before
returning merchandise. Past 90 days the full warranty is void. Using bleach will
Upon request, if the ties or the drawstring become frayed or broken, we may replace them
as a courtesy service at our discretion.
TRACKING - The approximate time it takes to receive your order depends on which state the shipment is being delivered to. To track your UPS
order you may use your Customer ID number or call us for your tracking number. Track Order
WHOLESALE - If you are a reseller or distributor and do not have a wholesale
account -- but you wish to take advantage of wholesale prices -- you may
sign up for an account. If you
currently have a wholesale account, please use the
Wholesale Order Form or call 1-800-535-7573 to
receive wholesale pricing. The minimum wholesale order is $100.00, not including shipping and
handling. All wholesale orders less than $100.00 will be processed at
Prices are subject to change without notice. When
ordering only belts at wholesale, there is a 15 belts minimum.
- Martial arts sparring can be dangerous;
Participating in martial arts even while wearing DRAGONŽ safety gear may result in injury
or death. Dragon International makes no warranties and disclaims any liability thereof.
We respect your privacy and are committed to maintaining and using this
information responsibly. We do not sell our customer information to any
third parties. More info
The security of the information regarding your order is very important to us. We
use the Secure Socket Layer protocol to protect the security of your online
order information. SSL technology encrypts your order information to protect it
during transmission. If your browser does not support SSL, you can get an
upgrade at Microsoft's or Netscape's home page.
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